We want you to be completely satisfied with your law enforcement vehicle purchases. This policy outlines our refund process and terms.
At MF Productions, we stand behind the quality of our law enforcement vehicle modifications. We understand that sometimes a product may not meet your expectations, and we're committed to working with you to resolve any issues.
This Refund Policy applies to all purchases made through our website and covers both individual vehicle downloads and subscription services.
We understand that every situation is unique. If you believe your case deserves special consideration due to extenuating circumstances, please contact our support team. We'll review your case on an individual basis and work with you to find a fair solution.
Reach out to our support team through Discord or email within 7 days of your purchase. Include your order number and a detailed description of the issue.
We may request additional information such as error messages, screenshots, or system specifications to help us understand and resolve the issue.
Our team will review your request within 2-3 business days. We may offer technical support to resolve the issue before processing a refund.
If approved, your refund will be processed within 5-10 business days. You'll receive confirmation via email once the refund is complete.
Complete refund of the purchase price when the product is defective or doesn't work as described.
Partial refund when the product works but has minor issues or doesn't fully meet expectations.
Store credit for future purchases when a full refund isn't appropriate but you deserve compensation.
Monthly subscriptions can be cancelled at any time. Refunds are available for the current billing period if requested within 7 days of the charge.
Refund for unused portion of current month
Access continues until period ends
Annual subscriptions offer better value but have different refund terms. Refunds are calculated based on the time remaining in your subscription period.
Full refund available
75% refund available
Pro-rated refund only
We encourage all customers to work with our support team to resolve any issues. Most problems can be resolved through technical support or alternative solutions.
If you're not satisfied with our initial response, you can escalate your case to our management team. We're committed to fair resolution of all disputes.
Need help with a refund request or have questions about our policy? We're here to help.
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date.
We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.